PLEASE READ!!!!!!

Transfers: Most items can be transferred to Galax or Dublin unless marked otherwise. A $3 transfer fee will be applied to each lot transferred.

Definition of Item Conditions

NEW: Indicates that we believe the item has not been used and is expected to function as intended. It may have been opened or handled and could be missing minor accessories such as dust covers, manuals, or packaging materials. We guarantee the item to function properly unless stated otherwise.
OPEN BOX: Indicates the item has been opened and may have been previously used. It should be fully functional unless otherwise noted, but may show minor signs of handling or prior use and may be missing small accessories or packaging materials.
USED, DAMAGED, or SALVAGE: These items are sold AS-IS and may show signs of wear, damage, or missing parts. No guarantees, refunds, or returns apply to these listings.

1. Payments

All payments must be completed by Monday at 5 p.m. NO EXCEPTIONS! If you would like to pay cash, you must call 540-588-8471 on Friday by 10 AM or email aaofva@gmail.com. Failure to pay for your auction items can result in suspension of your account.

2. Return Policy

All items sold by Auction Addicts are sold AS-IS unless otherwise stated. We do our best to accurately describe and photograph every item, and we stand behind our listings.
If an item is not as described, we will make it right.

Return eligibility varies based on how the item is listed:

NEW Items – May be returned within 7 days of auction close, with prior approval, if the item is not as described. Approved returns receive a refund.
OPEN BOX Items – May be returned within 7 days of auction close, with prior approval, if the item is not as described. Approved returns typically receive a store credit, but if the issue was due to a listing error or inaccurate description, a refund will be issued instead.
USED, DAMAGED, and SALVAGE Items – Sold AS-IS with no returns or refunds.

How to Request a Return: To request a return, Text a photo and brief description of the issue to 540-588-8471, or email aaofva@gmail.com. Please bring the item to our auction center within 7 days of auction close for review.

Returns without prior approval or photo documentation will not be accepted.

Additional Terms for Returns

Items must be returned in the same condition received, with all original packaging and accessories.
Matthews Auctioneers reserves the right to inspect and verify all returned items before issuing a refund or credit.
Refunds or credits will only be issued after inspection and approval.
This policy does not cover buyer’s remorse, wrong size, or preference-based returns.

We stand behind our descriptions and will always make it right when an item is not as described.

3. Pickup Times & Transfers

Items will be ready for pickup on Friday at 8 AM. All items must be removed by Wednesday at 5 PM.

We are at

2811 Williamson Road
Roanoke, VA 24012

Get directions →

Monday, Wednesday & Friday8 AM – 6:30 PM

Tuesday & Thursday8 AM – 5:00 PM

Saturday8 AM – 2:30 PM

Items Not Picked Up: All items must be removed by 5 PM on Wednesday. All items must be picked up by the deadlines stated.
Any items not picked up by the posted deadline will be considered abandoned and forfeited without refund, credit, or compensation of any kind. Failure to pickup your auctions items can result in suspension of your bidding priveleges.

4. Additional Fees: All sales will be subject to a 15% buyer's premium. A 5.3% VA State sales tax will be charged on all applicable items.

5. Pallets

All pallets are sold AS-IS. Please read the following pallet grades:

A-Grade: The pallets marked A grade are considered mostly new. We do not guarantee that you will not find something in the pallet that is damaged etc. All pallet sales are final.

B-Grade Pallets marked B grade are considered straight store returns. You may find new, used, damaged & non-working items. We have not tested or sorted these pallets in any way. Buying bulk pallets does involve some risk. It is highly recommended that you inspect the pallets in person before bidding. ABSOLUTELY NO REFUNDS OR CREDITS GIVEN ON PALLETS.

C-Grade Pallets marked C Grade have been sorted by one of our sorting teams. The items in these pallets were rejected for individual sale. Most or all of the items in these pallets will be damaged, non-working, missing parts, or of low value. Buying bulk pallets does involve some risk. It is highly recommended that you inspect the pallets in person prior to bidding. ABSOLUTELY NO REFUNDS OR CREDITS GIVEN ON PALLETS.

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