Return Policy

Welcome to Matthews Auctioneers! We're all about making your auction experience not just smooth, but truly delightful. That's why we've crafted our return policy to be as friendly and straightforward as possible. Below, you'll find the scoop on our return guidelines for most auctions hosted on our site. Just a little heads-up: these policies can evolve, so please take a moment to check out the specific terms for each auction you're eyeing before placing your bids. Happy bidding!

Galax & Dublin Auctions

This policy is specifically for the auction held at our auction house locations.

  • Duration: You have 7 days to return an item, starting from the auction close date. For example, if the auction closes on a Friday, you have until the following Saturday to initiate a return.

  • Conditions & Refund Types:

    • New: Items marked as "New" are eligible for a full refund upon return.
    • Open Box: Items marked as "Open Box" qualify for a credit towards future purchases when returned.
    • Used: Items marked as "Used" are sold AS-IS and are not eligible for return or refund. The exception to this is items also marked as "Tested," which receive the same return policy as "Open Box" items.

Please ensure your return is initiated within the specified timeframe to be eligible for the appropriate refund or credit.

Virginia Tech Surplus

All items sold at Virginia Tech Surplus Auctions are sold AS-IS with no warranty.

All Other Auctions

Please see the terms on the main auction page.