Buy with Confidence
We're all about making your auction experience smooth and delightful. Here is the scoop on our friendly and straightforward return guidelines.
Galax & Dublin Auctions
Standard PolicyAll items sold by Matthews Auctioneers are sold AS-IS unless otherwise stated.
We do our best to accurately describe and photograph every item, and we stand behind our listings. If an item is not as described, we will make it right.
Return Eligibility by Category
New Items
May be returned within 7 days with prior approval if the item is not as described.
Open Box
May be returned within 7 days with prior approval if not as described.
Used & Salvage
Used, Damaged, and Salvage items are sold strictly AS-IS.
How to Request a Return
Option 1: Text Us
Text a photo and brief description of the issue to 276-530-1900.
Option 2: Online Form
Click here to fill out our online return request form.
Option 3: Visit Us
Bring the item to our auction center within 7 days of auction close for review.
Additional Terms
- Items must be returned in the same condition received, with all original packaging and accessories.
- Matthews Auctioneers reserves the right to inspect and verify all returned items before issuing a refund or credit.
- This policy does not cover buyer’s remorse, wrong size, or preference-based returns.
Virginia Tech Surplus
Due to university regulations, all items sold at Virginia Tech Surplus Auctions are strictly:
All Other Auctions
Policies may vary for special off-site or estate auctions. Always check the specific terms listed on the auction page before placing your bids.
View Upcoming Auctions*Policies are subject to change. Please refer to individual auction terms for the most up-to-date information.